Banco Galicia, for their Home Banking Portal, requested consultancy in usability for the development and launching of their new website. Consulting was planned in three successive stages starting with the diagnosis, then a Heuristic Evaluation, and lastly a series of usability tests for different user profiles. As a result, the bank’s internal team was able to identify a group of areas of opportunity and, with that, develop an implementation plan for the improvements suggested by the consulting team.